National Floors Direct

Installation Feedback
I had both hardwood flooring and carpeting installed. Both installs went very well, and I am totally satisfied with the end result. I would especially like to comment on the carpet installtion done by Kenny D and his son. They were both very pleasant to deal with, worked very hard, and the quality of the work was excellent. Kenny\'s attention to detail was especially evident in the basement. With no prompting from me, he installed the carpet around a sump pump cover in such a way that it is totally hidden, but I can easily pull back the carpet if I need to access the pump. In addition, Kenny was very flexible in handling a couple of situations. Rather than asking me to disassemble a large computer cabinet so it could be moved out of the room, Kenny moved it back and forth while laying the carpet. When he got to the living room, he was only too happy to bury a home theater speaker cable, which goes across the room to the rear speakers, under the carpet so that for the first time it is invisible. I am delighted to have selected the NFD team for my new flooring project.
Frank A.
Ashland, Ma

Dear Staff,
A very special thank you for a great job done with such speed and professionalism. I may have forgot to mention, my mother is over 80, this is her home. Were all applicable discounts applied? John was great, his professionalism sold me on NFD. We will do more business in the future. Sincerely, Mike B For June G
Mike B.
Braintree, Ma

Great Job NFD!
I just wanted to say thank you to you guys for the excellent work with my hard wood flooring. My wife just adores it! Thank you!
Shiroh H.
North Billerica, Massachusetts

To A Great Company
My name is Douglas A and this is my story... I live in a building that is almost 100 years old and you have to climb four flights of stairs just to get to my condo unit. The tile and carpet were laid in 1985 and, needless to say, it was time for a change. I saw your T.V. add and decided to visit your website. I answered your questions and promptly received an e-mail on a sunday afternoon. Monday morning, a young women called and asked if I would like to set up an in-home appointment and free estimate. Tuesday, a young man arrived with the samples of flooring I chose online. The samples were very nice but, I had a certian style I was looking for. I mentioned I was interested in Bamboo flooring and he ran down and up the four flights with the samples. I chose the Bamboo and received the interest free financing. To my surprise and pleasure, he said they would start the next day!! Wednsday morning I recieved a call at 9 am saying they would arrive between 11am and 1pm but, they arrived at 10:45 am. Three young men, (ages 27, 25, and 22 years old), arrived and I thought to myself, They are too young and inexperienced to do a proper job. Boy was I wrong!!! They began at 11am by ripping up the carpeting and tile and even moving the refrigerator and stove. They laid the first straight line of flooring and then proceeded to fly. These men worked for seven hours without a break, running up and down the four flights with 6ft boxes of flooring and everytime they had to make a cut to fit the room which had to be at least another 75 times. I had to force them to stop and eat some Italian subs I bought for dinner. They finished at 6:15, began cleaning and at 6:30 they left. The floor they installed is amazing and beautifull. In seven hours my condo went from the 1980\'s to a new century. The next day, thursday, a lovely women called to see if I was happy with the job. I am very, very, very happy and amazed!!! Keep up the good work and I will continue to sing your praises to everyone who tells me my flooring is awsome!!!!! An extremely satisfied customer.
Douglas A.
Boston, Ma

Your service far surpassed my expectations.
The salesman, Johnny B was wonderfull! No high pressure sales pitch, just direct answers to my many questions. He was respectfull and professional, and returned all my calls promptly. The installers were both curteous and respectfull, and did an outstanding job installing, and left everything spotless. I am so pleased, I have reffered your company to friends, family and my real estate agent. Feel free to use my personal information to any potential customers. Sincerely, Dianne B.
Dianne B.
Woburn, Ma

National Floors Direct Complaint